Home Down User Terms and Conditions

PRIVACY POLICY

Home Down is strongly committed to protecting customer’s personal and financial information that is submitted by customers to us and we endeavor to safeguard it from unauthorized use and disclosure.  This Privacy Policy (“Policy”) discloses our privacy practices and the potential uses of the information that we gather through the Home Down website (“Website”) and any affiliated websites or mobile applications (collectively, the “Home Down Network”).  By using the Home Down Network, you consent to the terms of this Policy.  If you do not agree to the terms and conditions of this Policy, including the use of your personally identifiable information in any of the ways described in this Policy, you may not be able to use certain features of the Home Down Network, and, in some instances, this may necessitate the revocation of your membership.  Home Down may, in its sole discretion, update this Policy at any time.  It is your responsibility to review the Policy for changes each time you use the Home Down Network.  Use of the Home Down Network following posting of a new Policy constitutes your agreement to and acceptance of the Policy as altered.

This Policy applies to all of the products and services offered through the Home Down Network. 

Information Collected

Home Down collects information on its customers and users in various ways, including by voluntary submission, participation in services provided through the Home Down Network, from third parties with customer and user consent, and through cookie and other tracking technology. Home Down collects the following information:

  • Personal Information

"Personal Information" refers to information that tells us specifically who you are, such as your name, phone number, email, postal address, and possibly information relating to certain support or customer service issues. In many cases, we need this information to provide to you many of the services that you may have requested.

  • Cellular Phone Numbers

By providing a cellular telephone number to us, you expressly consent to, and authorize us or a third party on our behalf to deliver autodialed or prerecorded telemarketing calls and/or text messages to the number you provide. You are not required to consent to these calls as a condition to purchasing any goods or services, but withholding your consent may prevent us from providing certain services to you. This consent encompasses all future autodialed or prerecorded telemarketing calls and text messages from us or a third party placing these calls on our behalf. You may revoke consent to receive text messages at any time by contacting Home Down, including by texting STOP.

  • Aggregate Information

We may collect general, non-personal, statistical information about the use of the Home Down Network, such as how many visitors visit a specific page on the website, how long they stay on that page, and which hyperlinks, if any, they click on. This information represents a generic overview of our users, including their collective viewing habits, and allows us and other third parties to modify information, promotions, offers and/or discounts on products and services based on user traffic and behavior. We collect this information through the use of technologies such as 'cookies' and web beacons, which are discussed in greater detail below. We collect this information in order to help enhance the Home Down Network to make for a better visitor experience.

  • Third Party Information

We may supplement information you provide to us with information from other sources, such as information to validate or update your address, payment card or other demographic and lifestyle information. We use this information to help us maintain the accuracy of the information we collect, to enable us to fulfill our products and services, to target our communications so that we can inform you of products, services and offers that may be of interest, and for internal business analysis or other business purposes consistent with our mission.

  • Cookies

Home Down may automatically collect non-personally identifiable information and data through the use of cookies. Cookies are small text files a website uses to recognize repeat users, facilitate the user's ongoing access to the website and facilitate the use of the website. Cookies also allow a website to track usage behavior and compile site usage information that will allow for the improvement of content and target advertising. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set your browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of the Home Down Network may not function or may be slower if you refuse cookies. You may also get cookies from our advertisers or other third parties with links on our website as described below. We do not directly control these cookies. The use of advertising cookies sent by third party ad servers is standard in the Internet industry.

We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the Digital Advertising Alliance Consumer Choice Page at http://www.aboutads.info/choices/.

  • Other Tracking Technologies

Tracking technologies may record information such as Internet domain and host names; protocol (IP) addresses; browser software and operating system types; clickstream patterns; the MAC address or other technical information from your mobile device; location information through GPS, WiFi, Bluetooth, or similar technologies; and dates and times that the Home Down Network is accessed.  An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers, the computers that 'serve up' webpages, automatically identify your computer by its IP address. The Home Down Network may also use technology called "tracer tags". These may also be referred to as "Pixels", "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on the Home Down Network and other ways you interact with the Home Down Network, such as purchases made through the Home Down Network. These tracer tags are used to help us to optimize and tailor the Home Down Network for you and other users of the Home Down Network. We may link the information we record using tracking technologies to Personal Information we collect.

  • Do Not Track

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, Home Down and its website do not recognize DNT.

Use of Information

Home Down uses the information it collects in many ways, including:

  • for internal review;
  • to improve the Home Down Network;
  • to optimize third-party offers of products and/or services;
  • to notify you about updates to the Home Down Network;
  • to let you know about products, services, and promotions that you may be interested in;
  • for our marketing purposes and the marketing of discounts offered through the Home Down Network by service contractors;
  • to fulfill and provide products and services, including personalized or enhanced services, requested by you;
  • internal business analysis or other business purposes consistent with our mission; and
  • to carry out other purposes that are disclosed to you and to which you consent.

Disclosures and Transfers of Information

We disclose Personal Information to third parties only when one or more of the following conditions is true:

  • We have your permission to make the disclosure;
  • The disclosure is necessary for the purpose for which the personal information was obtained;
  • The disclosure is to financial service providers in order to fulfill and carry out the purchase and provision of goods and services requested by you;
  • The disclosure is permitted by relevant law;
  • The Personal Information to be disclosed is otherwise publicly available in accordance with applicable law;
  • The disclosure is reasonably related to the sale or other disposition of all or part of our business or assets;
  • The disclosure is for our own marketing purposes (including, without limitation, for Home Down to market services to you on third-party social media platforms such as Facebook), or, with your authorization, for the marketing purposes of third parties;
  • The disclosure is combined with information collected from other companies and used to improve and personalize services, content, and advertising from us or third parties;
  • The party to whom the disclosure is made controls, is controlled by, or is under common control with Home Down;
  • The disclosure is in our sole discretion necessary for the establishment or maintenance of legal claims or legal compliance, to satisfy any law, regulation, subpoena or government request, or in connection with litigation;
  • The disclosure is in our sole discretion about users who we believe are engaged in illegal activities or are otherwise in violation of our Home Down Terms and Conditions, even without a subpoena, warrant or court order; or
  • The disclosure is to outside businesses to perform certain services for us, such as maintaining the Home Down Network, mailing lists, processing orders and delivering products and services, sending postal mail, processing claims for lost or stolen certificates, providing marketing assistance, confirming your identity for review integrity, and data analysis ("Administrative Service Providers"), including Administrative Service Providers outside the country or jurisdiction in which you reside.

Prior to sharing of your Personal Information with others, agreements are made between Home Down and such outside parties to whom we are transferring data to provide for the allowable use and security of the transferred information in accordance with this Privacy Policy and applicable law. If Home Down becomes aware that any such outside party is improperly using or disclosing Personal Information, it will notify that outside party and request that it take reasonable steps to cease such use or disclosure.

We may provide certain Personal Information as a service to others for their marketing purposes. If you properly notify us that you no longer want us to share your Personal Information, we will cease sharing your Personal Information. However, except as otherwise stated in this Privacy Policy, we do not directly control the third parties to which we share such Personal Information and you will need to further notify such third parties directly if you would like them to cease use of your Personal Information.

We may also disclose aggregate visitor data in order to describe the use of the Home Down Network to our existing or potential business partners or other third parties, or in response to a government request. We may also share aggregated demographic and preference data with third parties to enable the provision of targeted information, promotions, offers and/or discounts on products and services.

Data Security, Integrity, and Access

The Personal Information you provide and we collect is stored within databases that we control directly or through our Administrative Service Providers. As we deem appropriate and as required by the applicable law, we use security measures appropriate for the sensitivity of the Personal Information and consistent with industry standards, including physical, organizational and technological protections, such as firewalls, to protect your Personal Information. We also use industry standard encryption technology to protect credit card and password information. However, since no security system is impenetrable, we cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

Personal Information may only be accessed by persons within our organization, our third-party service providers who require such access to provide you with the services indicated above, or any other party that you have provided us with authorization to share such information with.

We retain Personal Information that we collect only as long as reasonably necessary to fulfill the purposes for which it was collected or to otherwise meet any legal requirements.

Your information may be transferred to, and maintained on, computers located outside of your state, province/territory, or country where the privacy laws may not be as protective as those where you live. If you are located outside the United States and choose to provide information to us, please be aware that we transfer Personal Information to the United States and process and store it there. As a result, this information may be subject to access requests from governments, courts, law enforcement officials and national security authorities in the United States according to its laws. Subject to the applicable laws, we will use reasonable efforts to ensure that appropriate protections are in place to maintain protections on the Personal Information. By submitting your Personal Information, you consent to having your personal data transferred to, processed, and stored in the United States. Home Down may assign you a user ID and a password as part of your participation and access to the Home Down Network. Your user ID and password may only be used by you and the members of your household. You may not share your user ID and password with anyone else, and you are solely responsible for maintaining and protecting the confidentiality of your user ID and password. You are fully responsible for all activities that occur under your user ID and password. You can access and update your login information on your "Manage My Accounts" webpage.

Credit Card Information

We may share credit card information with trusted third parties in order to bill you for our services. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and payments or to validate your credit card information on file. Credit card information is encrypted during transmission and whenever stored within our systems or with our vendors. In addition to utilizing encryption that meets the US Government’s FIPS 140-2 Certification, we take care to store only the amount of information required to bill you for services.

Our credit card processing vendors use security measures to protect your information both during the transaction and after it’s complete. Credit card processing vendors are certified as compliant with multiple industry-standard compliance frameworks including the Payment Card Industry (PCI) Service Provider Level 1, the SSAE-16 audit standard.

Third Party Websites and Links

Please note that you may have cookies placed on your computer by third party websites that refer you to our website. Although we do not share your Personal Information with these third-party websites unless you have authorized us to do so, they may be able to link certain non-personally identifiable information we transfer to them with Personal Information they previously collected from you. Please review the privacy policies of each website you visit to better understand their privacy practices. In addition, Home Down would like to inform you that anytime you click on links (including advertising banners), which take you to third party websites, you will be subject to the third parties' privacy policies. While we support the protection of our customer's privacy on the Internet, Home Down expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personal Information by third parties.

The Home Down Network may contain links to other sites operated by third parties. Home Down does not control such other sites and is not responsible for their content, their privacy policies, or their use of Personal Information. Home Down’s inclusion of such links does not, by itself, imply any endorsement of the content on such sites or of their owners or operators except as disclosed on the Home Down Network. Any information submitted by you directly to these third parties is subject to that third party's privacy policy.

Children's Privacy

Home Down does not intend the Home Down Network to be used by individuals under the age of majority within the jurisdiction within which they reside without the supervision of a parent or guardian of majority age. Home Down relies upon such parents or guardians to determine if the Home Down Network is appropriate for the viewing, access, or participation by such individuals under the age of majority. If an individual under the age of majority uses the Home Down Network, such individual may only use the Home Down Network under the supervision of a parent or guardian of majority age.

We do not seek or knowingly collect any Personal Information about children under 13 years of age. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database.

If you are the parent or guardian of a minor child who has provided us with Personal Information, you may contact us using the information below to request it be deleted.

Governing Law; Visitors Residing Outside the United States

This Privacy Policy and the privacy practices of Home Down will be subject exclusively to the laws of the states in which Home Down provides its services.

Your California Privacy Rights

This privacy policy describes how we may share your information for marketing purposes. It applies to all Home Down customers, including California residents:

  • We share information with others as more fully set forth above in Disclosures and Transfers of Information.
  • We share your information with other parts of our business and with our service providers. See above: Disclosures and Transfers of Information.

You may contact us with any questions, or to request a list of third parties to whom we may disclose information for marketing purposes and the categories of information we may disclose. See below: How to Contact us.

How To Contact us

All requests, questions, concerns, or complaints about your Personal Information or this Privacy Policy, please contact our Privacy Officer by mail or email at the following:

Attn: Privacy Officer


Home Down

7280 NW 87th Terrace

Suite 210

Kansas City, MO 64152 
 

E-mail: privacyofficer@HomeDown.com

We welcome your questions and comments.

 

PUBLICATION AND DISTRIBUTION OF CONTENT

Home Down does not guarantee the accuracy, integrity, quality or appropriateness of any information transmitted to or through the Home Down Network.  You acknowledge that Home Down simply acts as a passive conduit and an interactive computer service provider for the publication and distribution of content posted by member specialists.  You understand that the information posted on the Home Down Network is the sole responsibility of the person from whom such information originated.  You understand that Home Down does not control and is not responsible for information made available through the Home Down Network, and that by using the Home Down Network, you may be exposed to information that is inaccurate, misleading, or offensive.  You agree that you must evaluate and make your own judgment, and bear all risks associated with, the use of any information on the Home Down Network.

 

SERVICE PROVIDERS

All of the specialist information displayed on the Home Down Network has been provided by such specialists, and Home Down does not undertake any steps to verify such information.  Home Down is not responsible or liable for any content, contractor content, promotions, data, advertising, products, goods or services available or unavailable from, or through, any specialist.  Home Down does not endorse, examine the credentials of or perform background checks on any specialists (or their employees) listed on the Home Down Network or whom you may book using the Home Down Network.  Home Down makes no guarantees, warranties or representations regarding the skill or undertakings of any specialist or the outcome or quality of the job that he or she may perform for you if you elect to retain their services.  You agree that should you use or rely on any content, contractor content, promotions, data, advertisement, products, goods or services, available or unavailable from, or through any specialist, Home Down is not responsible or liable, indirectly or directly, for any damage or loss caused or alleged to be caused by or in connection with such use or reliance.  Your dealings with, or participation in promotions of any specialist, and any other terms, conditions, representations or warranties associated with such dealings, are between you and such specialist exclusively and do not involve Home Down.  You should make whatever investigation or other research that you deem necessary or appropriate before hiring or engaging a specialist.  It is upon you to evaluate the specialists, their qualifications and services.  Specialists are not employees or agent of Home Down, and Home Down is not an agent of any specialist. 

 

You agree that Home Down is not responsible for the accessibility or unavailability of any specialist or for your interactions and dealings with any specialist, waive the right to bring or assert any claim against Home Down relating to any interactions or dealings with any specialist, and release Home Down from any and all liability for or relating to any interactions or dealings with any specialist.

 

LIMITATION OF LIABILITY

HOME DOWN IS NOT AND WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COMPENSATORY, ECONOMIC, NON-ECONOMIC, CONSEQUENTIAL OR EXEMPLARY DAMAGES RESULTING FROM (1) THE USE OR INABILITY TO USE THE HOME DOWN NETWORK; (2) THE COST OF ANY GOODS AND/OR SERVICES PURCHASED OR OBTAINED AS A RESULT OF THE USE OF THE HOME DOWN NETWORK; (3) DISCLOSURE OF, UNAUTHORIZED ACCES TO OR ALTERATION OF YOUR INFORMATION OR CONTENT; (4) CONTENT YOU SUBMIT, RECEIVE, ACCESS, TRANSMIT OR OTHERWISE CONVEY THROUGH THE HOME DOWN NETWORK; (5) ANY OTHER MATTER RELATING TO THE HOME DOWN NETWORK; (6) ANY BREACH OF THESE TERMS AND CONDITIONS BY HOME DOWN OR THE FAILURE OF HOME DOWN TO PROVIDE THE SERVICES OR (7) ANY OTHER DEALINGS OR INTERACTIONS YOU HAVE WITH ANY SPECIALIST (OR ANY OF THEIR REPRESENTATIVES OR AGENTS).  THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

ANY SERVICES ARRANGED THROUGH THE HOME DOWN NETWORK ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.   HOME DOWN ASSUMES NO RESPONSIBILITY OR LIABILITY FOR THE TIMELINESS OF SERVICES ARRANGED THROUGHT THE HOME DOWN NETWORK.  HOME DOWN EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULARE PURPOSE OR ANY WARRANTY THAT (A) THE SPECIALIST SERVICES WILL MEET YOUR REQUIREMENTS, (B) THE SPECIALIST SERVICES WILL BE UNINTERRRUPTED, TIMELY, SECURE OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SPECIALIST SERVICES WILL BE ACCURATE OR RELIABLE, (D) ANY CONTENT OR INFORMATION YOU PROVIDE OR HOME DOWN COLLECTS WILL NOT BE DISCLOSED OR € ANY ERRORS IN ANY SPECIALST SERVICES WILL BE CORRECTED.  YOU USE THE HOME DOWN NETWORK AT YOUR OWN RISK.

 

MODIFICATION OF TERMS AND CONDITIONS

Home Down reserves the right to modify and/or restate within its sole discretion these Terms and Conditions whenever it so chooses.  Such modification and/or restatement shall be effective immediately upon posting on the Website.  Home Down will note the date of the last update on the first page of each version of the Terms and Conditions.  You are responsible for regularly reviewing the Terms and Conditions.  Your continued use of the Home Down Network after such modification will be deemed to be your acceptance of all modifications to the Terms and Conditions.  If you are dissatisfied with any modification and/or restatement, your sole recourse is to discontinue use of the Home Down Network.